Privacy Policy

Boltoy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, process, and safeguard the personal data of users ("you") who access and use the Boltoy application and services (the "Services").

1. Information We Collect

When you use the Boltoy application, we may collect the following types of information:

• Account Information: Name, email address, company name, and billing details required to create and maintain your account.
• WhatsApp Business Data: Phone numbers, display names, and profile information associated with the WhatsApp Business Accounts you connect to Boltoy.
• Messaging Data: Message content, timestamps, and recipient phone numbers processed through the WhatsApp Business API to facilitate conversational AI and customer support features.
• Usage Data: Information about how you interact with our platform, including IP addresses, device identifiers, and browser types.

2. How We Use Your Information

We process your data strictly for the following purposes:

• To provide, operate, and maintain the Boltoy application and its core features (e.g., AI chatbot responses, live inbox, automated workflows).
• To process transactions and send related information, including confirmations and invoices.
• To comply with legal obligations and enforce our Terms of Service.
• To improve our AI models and service performance (only aggregated and anonymized data is used for this purpose unless explicit consent is provided).

3. Meta Developer Data Use Policy Compliance

Boltoy integrates with Meta Business Tools, specifically the WhatsApp Business Platform via Embedded Signup. By using our Services, you acknowledge that we share necessary connection and messaging data with Meta to facilitate this service. Our use and transfer of information received from Meta APIs adhere to the Meta Platform Terms and Developer Data Use Policy. We do not sell or rent data obtained through Meta APIs to third parties.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors (e.g., hosting providers like AWS, payment processors like Stripe) who assist us in operating our Services.
• Legal Compliance: Law enforcement or regulatory bodies if required by law or to protect our legal rights.

5. Data Retention and Deletion (User Rights)

We retain your personal data only as long as necessary to provide the Services. You have the right to access, update, or request the deletion of your personal data at any time.

Data Deletion Request: To request the complete deletion of your account and associated data (including all WhatsApp Business connections and message logs stored on our servers), please email us at privacy@boltoy.com with the subject line "Data Deletion Request". We will process your request within 30 days and provide confirmation once your data has been permanently removed from our active systems.

6. Security

We implement industry-standard security measures, including encryption in transit and at rest, to protect your data against unauthorized access, alteration, disclosure, or destruction. We utilize strict tenant isolation to ensure data privacy between different organizations.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@boltoy.com