Product Capabilities
Deep dive into how Boltoy transforms WhatsApp into an automated sales machine.
1. Multi-Stage Conversational Sales Funnel
Unlike basic chatbots that rely on keyword triggers, Boltoy uses advanced Chain-of-Thought reasoning to understand the context of every conversation. It naturally guides prospects through four distinct phases:
- Discovery: Warmly greets the user and identifies their underlying needs.
- Qualification: Collects necessary details (e.g., budget, timeline, location).
- Objection Handling: Addresses concerns using data from your knowledge base.
- Closing: Triggers the appropriate Call To Action (e.g., "Book a Demo", "Pay Now").
2. Zero-Hallucination Knowledge Base (RAG Engine)
Boltoy never makes things up. Using Retrieval-Augmented Generation (RAG), the AI cross-references your uploaded documents before every reply. If the answer isn't in your files, it politely states that it will connect the user with a human agent.
- Upload product catalogs, PDFs, menus, and pricing sheets directly via the dashboard.
- The agent instantly shares relevant files (images/PDFs) natively in WhatsApp during conversations.
- Updates to your documents are reflected in the agent's brain instantly.
3. Multi-Lingual Intelligence
Boltoy speaks your customer's language natively. There is no need to configure translation APIs or set up separate language flows.
- Automatically detects user language from their first message.
- Supports local scripts and Romanized variants (e.g., Hinglish, Marathi, Hindi, English).
- Maintains consistent tone and brand voice across all languages.
4. Live Inbox & Seamless Handover
Sometimes, humans need to step in. The Boltoy dashboard provides a real-time, WebSocket-powered inbox to monitor all active AI conversations.
- View live chats as they happen without refreshing the page.
- Take over any conversation with a single click—pausing the AI instantly.
- Send text or voice messages directly from the dashboard.
- One click hands the conversation back to the AI when you're done.
5. Multi-Tenant Agency Workspaces
Designed for digital marketing agencies managing multiple brands, the Workspace feature allows you to control completely isolated environments under one master account.
- Switch between client organizations instantly.
- Isolated billing, knowledge bases, and WhatsApp connections for each client.
- Consolidated analytics to track total leads generated across your entire agency portfolio.